Lenovo ThinkSystem SE350 - Serial-Device Problems

• You followed the installation instructions that came with the device and the device is installed
correctly.
• You have not loosened any other installed devices or cables.
• You updated the configuration information in system setup. When you start a server and press the
key according to the on-screen instructions to display the Setup Utility. (For more information, see the
“Startup” section in the LXPM documentation compatible with your server at
https://
sysmgt.lenovofiles.com/help/topic/lxpm_frontend/lxpm_product_page.html
.) Whenever memory or any
other device is changed, you must update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.
4. Reseat the cable connection and check there is no physical damage to the cable.
5. If there is any cable damages, then replace the cable.
A Lenovo optional device that worked previously does not work now.
1. Make sure that all of the cable connections for the device are secure.
2. If the device comes with test instructions, use those instructions to test the device.
3. Reseat the cable connection and check if any physical parts have been damaged, .
4. Replace the cable.
5. Reseat the failing device.
6. Replace the failing device.
Serial-device problems
Use this information to solve problems with serial ports or devices.
•
“Number of displayed serial ports is less than the number of installed serial ports” on page 159
• “Serial device does not work” on page 159
Number of displayed serial ports is less than the number of installed serial ports
Complete the following steps until the problem is solved.
1. Make sure that:
• Each port is assigned a unique address in the Setup utility and none of the serial ports is disabled.
• The serial-port adapter (if one is present) is seated correctly
2. Reseat the serial port adapter.
3. Replace the serial port adapter.
Serial device does not work
1. Make sure that:
• The device is compatible with the server.
• The serial port is enabled and is assigned a unique address.
• The device is connected to the correct connector.
2. Reseat the following components:
a. Failing serial device.
b. Serial cable.
3. Replace the following components:
a. Failing serial device.
Chapter 4. Problem determination 159