LTE setup checklist for Lenovo service
Complete the checklist below until the problem is resolved:
1.
Section Check item and detail
Hardware LTE antennas are installed properly at correct
locations.
Antenna cable are well connected on the LTE module.
SE350 support only 4G (LTE); 3G and 5G are not
supported.
USIM is installed properly into SIM holder of wireless
adaptor card.
Make sure to remove ac power adaptor from SE350
system before any installation or removal.
Firmware
XCC, UEFI and Switch board firmware are updated to
the latest version.
SIM card SIM Card Selection
Use the below recommended “terms” while checking
with your carrier.
a. Carrier’s SIM card should support at least one of
the following LTE band: 1, 2, 3, 4, 5, 7, 8, 12, 13, 17,
18, 19, 20, 21, 25, 26, 28, 29, 30, 38, 39, 40, 41, 66.
b. SIM card supports 4G (LTE).
c. SE350 only supports USIM with Nano-SIM form
factor.
d. The SIM card can be used on “Laptop or Pad” with
support for “data” transfer (no voice and SMS).
e. In general, IOT SIM & MVNO SIM are not suitable
for SE350’s LTE application, but it depends on
carriers.
Note: Verizon SIM is compatible on SE350 with switch
firmware 1.03 (build version HYL408E) or above.
SIM Card Activation
Check the SIM card activation requirements with the
carrier; then, bring the SE350 IMEI number to the
carrier retail store and request for SIM activation
(depends on carrier policy, some policy might not need
it).
a. Check the details with the carrier retail store.
b. Activate the SIM card to connect to telecom
services with a phone (or through SIM activation
website).
Chapter 4. Problem determination 165
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