Action Yes No
Step 4
Replace the controller board.
Does this fix the problem?
The problem is solved. Contact the next level
of support.
155 errors
155 error messages
Error code Description Action
155.00 No encoder received from auger motor. Go to
“Cartridge gearbox service check” on
page 102.
Cartridge gearbox service check
Action Yes No
Step 1
Is the button aligned with the front of the toner cartridge?
Go to step 2. Go to step 3.
Step 2
a Remove the toner cartridge.
b Clear the paper jam.
Does the problem remain?
Go to step 5. The problem is solved.
Step 3
a Remove, and then reinstall the toner cartridge. Make sure that it is
properly seated.
b Check the toner cartridge, toner cartridge button, and cartridge
plunger for damage. Replace if necessary.
c Make sure that the latest firmware is installed.
Does the problem remain?
Go to step 4. The problem is solved.
4514-6xx
Diagnostic information
102
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