Action Yes No
Step 4
Check the fuser gears and rollers for damage.
Are they free of damage?
Go to step 5. Replace the fuser. See
“Fuser removal” on
page 263.
Step 5
Does the error remain?
Contact the next level
of support.
The problem is solved.
23y paper jams
[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1 Pull the tray completely out of the printer.
4514-6xx
Diagnostic information
59