Table of contents
Product information.....................................................................................2
Edition notice...............................................................................................2
Notices and safety information..................................................................13
Laser notices............................................................................................................................................13
Safety information...................................................................................................................................16
Preface.......................................................................................................21
Service manual conventions....................................................................................................................21
Change history.........................................................................................................................................21
General information...................................................................................25
Media guidelines.....................................................................................................................................25
Paper guidelines ...............................................................................................................................................25
Using recycled paper and other office papers ..................................................................................................27
Using specialty media .......................................................................................................................................28
Supported paper sizes, types, and weights ......................................................................................................30
Data security notice.................................................................................................................................32
Tools required for service........................................................................................................................33
Diagnostic information...............................................................................35
Troubleshooting overview.......................................................................................................................35
Performing the initial troubleshooting check ...................................................................................................35
Power‑on Reset (POR) sequence ......................................................................................................................35
Fixing print quality issues........................................................................................................................36
Initial print quality check ..................................................................................................................................36
Gray background or toner fog check ................................................................................................................36
Blank pages check.............................................................................................................................................37
Solid black pages check.....................................................................................................................................38
Repeating defects check ...................................................................................................................................39
Shadow images check .......................................................................................................................................39
Skewed print check...........................................................................................................................................40
Streaked horizontal or vertical lines appear on prints check............................................................................42
Toner smear check............................................................................................................................................42
Toner specks appear on prints check ...............................................................................................................43
Paper jams...............................................................................................................................................44
Avoiding jams....................................................................................................................................................44
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Table of contents
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