Printing the menu settings page
1 From the home screen, navigate to Reports > Menu Settings Page.
2 Print the menu settings page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system used
• Print driver used
• Other information on what was happening when the 9yy error occurred.
900 errors
900 error messages
Error code Description Action
900.xx RIP firmware errors Go to
“System software error service check” on
page 106.
System software error service check
There are different types of 900.xx errors that can occur. There may be a communication problem (bad cable, network
connection, and so on) software issue, or a hardware problem with the controller board, or ISP (internal solutions port).
The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.
Use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that
information in the event you need to contact your next level of support.
Before troubleshooting:
1 Perform the “Steps before starting the 9yy service checks” on page 104.
2 Determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL
file was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are
installed on the device.
4514-6xx
Diagnostic information
106
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