Action Yes No
Step 3
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?
Contact the next level
of support.
The problem is solved.
Imaging chip compatibility service check
Action Yes No
Step 1
Verify if the imaging unit is supported by this device.
Is the imaging unit supported?
Go to step 3. Go to step 2.
Step 2
Insert a supported imaging unit.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?
Contact the next level
of support.
The problem is solved.
Media size mismatch service check
Action Yes No
Step 1
a Make sure the media size setting matches the paper in the tray.
b Restore the engine settings to their defaults:
Diagnostics Menu > Printer Setup > Defaults
c Restore the EP setup settings to their defaults:
Diagnostics Menu > EP Setup > Defaults
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Check the input tray for damage.
Is it free of damage?
Go to step 3. Replace the input tray.
4514-6xx
Diagnostic information
89