Actions Yes No
Step 24
Replace the wireless card.
Did this fix the problem?
The problem is solved. Go to step 25.
Step 25
Replace the controller board. See
“Controller board removals” on
page 200.
Did this fix the problem?
The problem is solved. Contact the next level
of support.
Input option hardware errors
3yy error messages
Error code Description Action
321.51 Motor 1 (Pick/Lift) motor no first encoder Go to
“Option tray pick/lift motor service check” on
page 127.
321.52 Motor 1 (Pick/Lift) motor stop error Go to
“Option tray pick/lift motor service check” on
page 127.
321.53 Motor 1 (Pick/Lift) PWM underflow (motor
overspeed)
Go to
“Option tray pick/lift motor service check” on
page 127.
322.54 Motor 2 (Separator/Passthru) motor no first encoder Go to
“Option tray separator/pass through motor
service check” on page 127.
322.55 Motor 2 (Separator/Passthru) motor stop error Go to
“Option tray separator/pass through motor
service check” on page 127.
322.56 Motor 2 (Separator/Passthru) PWM underflow
(motor overspeed)
Go to
“Option tray separator/pass through motor
service check” on page 127.
324.57 Motor 3 motor no first encoder Go to
“Option tray ACM motor service check” on
page 128.
324.58 Motor 3 motor stop error Go to
“Option tray ACM motor service check” on
page 128.
324.59 Motor 3 PWM underflow (motor overspeed) Go to
“Option tray ACM motor service check” on
page 128.
325.60 Hardware error—Board ID unknown Go to
“Option tray controller card service check” on
page 128.
325.61 Hardware error—Option type unknown Go to
“Option tray controller card service check” on
page 128.
325.62 Hardware error—Product ID unknown Go to
“Option tray controller card service check” on
page 128.
325.63 Hardware error—Sensors are not plugged on the
board.
Go to
“Option tray controller card service check” on
page 128.
4514-6xx
Diagnostic information
125