Actions Yes No
Step 13
Try using a different Ethernet cable.
Did this fix the problem?
The problem is solved. Go to step 14.
Step 14
Have the network administrator check the network drop for activity.
Is the network drop functioning properly?
Replace the controller
board. See
“Controller
board removals” on
page 200.
Contact the network
administrator.
Step 15
Is the printer on the same wireless network as the other devices?
Go to step 17. Go to step 16.
Step 16
Assign the correct wireless network to the printer.
Did this fix the problem?
The problem is solved. Go to step 17.
Step 17
Are the other devices on the wireless network communicating properly?
Go to step 18. Contact the network
administrator.
Step 18
Verify that the wireless card is properly seated on the controller board.
Is the wireless card seated correctly?
Go to step 20. Go to step 19.
Step 19
Properly reseat the wireless card.
Did this fix the problem?
The problem is solved. Go to step 20.
Step 20
If there is an attached antenna, is the antenna damaged?
Go to step 22. Go to step 21.
Step 21
Replace the antenna.
Did this fix the problem?
The problem is solved. Go to step 22.
Step 22
Verify that the antenna is properly connected to the wireless card.
Is it connected correctly?
Go to step 24. Go to step 23.
Step 23
Properly connect the antenna.
Did this fix the problem?
The problem is solved. Go to step 24.
4514-6xx
Diagnostic information
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