Diagnostic information 2-27
7526
242.29 Tray 2 is not ready or missing while
printing.
Possible cause is paper tray 2
assembly failure:
• Make sure that tray 2 is correctly inserted.
• If the problem persists, go to “242.29—Paper
Jam service check” on page 2-78.
243.02 Tray 3 pass thru sensor made at
POR.
Possible causes:
• Paper jam leaving page over the
sensor
• Defective pass thru sensor
• Check for anything in the paper path that might
cause the paper to jam.
• If clearing a paper jam does not fix the problem,
go to “243.02—Paper Jam service check” on
page 2-78.
243.03 Pick timeout from tray 3 exceeded
without a tray 3 sensor break.
Possible causes:
• Tray 3 incorrect media setting
• Tray 3 incorrect paper loading
• Tray 3 incorrect media restraint
setting
• Tray 3 assembly failure
• Remove all media present in the paper path.
• Ensure proper media is set for the type of paper
used in tray 3.
• Fan media, and stack flat in tray 3.
• Properly set media restraints in tray 3.
• If the previous actions do not fix the problem, go
to “243.03, 243.11—Paper Jam service
check” on page 2-79.
243.05 Tray 3 picked, but page failed to reach
the option sensor in time.
Possible causes:
• Tray 3 incorrect media setting
• Tray 3 incorrect paper loading
• Tray 3 incorrect media restraint
setting
• Tray 3 paper pick mechanism
failure
• Loading card stock from the
special media tray above the till
line.
• Ensure proper media is set for the type of paper
used in tray 3.
• Fan media, and stack flat in tray 3.
• Properly set the media restraints in tray 3.
• Check the pick tires in tray 3 and replace if worn.
• If the previous actions do not fix the problem, go
to “243.05—Paper Jam service check” on
page 2-80.
243.10 Tray 3 page exits pass thru sensor
broken early.
Possible causes:
• Defective pass thru sensor
• Faulty cable in connector OPT1
• Make sure the proper media is set for the type of
paper used in tray 3.
• Check for anything in the paper path that might
cause the paper to jam.
• The exit pass thru sensor may not be
functioning properly. Go to “243.10—Paper
Jam service check” on page 2-81.
243.11 Tray 3 sensor never broke.
Possible causes:
• Incorrect tray 3 media setting
• Incorrect tray 3 paper loading
• Incorrect media restraint setting
• Paper tray failure
• Aligner failure
• Transport belt module failure
• Loading card stock from the
special media tray above the fill
line.
• High humidity (replace paper)
• Ensure the proper media is set for the type of
paper used in tray 3.
• Fan media, and then stack flat in tray 3.
• Properly set the media restraints in tray 3.
• Check the pick tires in tray 3 and replace if worn.
• If the problem persists, Go to “243.03, 243.11—
Paper Jam service check” on page 2-79.
Error code Description Action
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