Diagnostic information 2-29
7526
244.05 Tray 4 picked, but page failed to reach
the option sensor in time.
Possible causes:
• Tray 4 incorrect media setting
• Tray 4 incorrect paper loading
• Tray 4 incorrect media restraint
setting
• Tray 4 paper pick mechanism
assembly failure
• Loading card stock from the
special media tray above the fill
line.
• Ensure proper media is set for the type of paper
used in tray 4.
• Fan media, and stack flat in tray 4.
• Properly set the media restraints in tray 4.
• Check the pick tires in tray 4 and replace if worn.
• If the problem persists, go to “244.05—Paper
Jam service check” on page 2-86.
244.10 Tray 4 page exit pass thru made early.
Possible causes:
• Defective pass thru sensor
• Faulty cable in connector OPT1
• Make sure proper media is set for the type of
paper used in tray 4.
• Check for anything in the paper path that might
cause the paper to jam.
• The exit pass thru sensor may not be
functioning properly. Go to “244.10—Paper
Jam service check” on page 2-87.
244.11 Tray 4 sensor never broke.
Possible causes:
• Incorrect tray 4 media setting
• Incorrect tray 4 paper loading
• Incorrect media restraint setting
• Paper tray failure
• Aligner failure
• Transport belt module failure
• Loading card stock from the
special media tray above the fill
line.
• High humidity (replace paper)
• Ensure the proper media is set for the type of
paper used in tray 4.
• Fan media, and then stack flat in tray 4.
• Properly set the media restraints in tray 4.
• If the problem persists, go to “244.03, 244.11—
Paper Jam service check” on page 2-85.
244.17 Tray 4 detected a jam from idle.
Possible causes:
• Paper jam leaving page over the
sensor
• defective input sensor
• Faulty system board
• Clear away anything in the paper path that might
cause the paper to jam.
• If clearing a paper jam does not fix the problem,
go to “244.17—Paper Jam service check” on
page 2-88.
244.26 While feeding from a lower tray, tray 4
pass thru sensor is not made.
Possible causes:
• Incorrect paper loading for the
lower tray
• Incorrect media restraint setting
for the lower tray
• Paper tray 4 assembly failure
• Paper tray 5 assembly failure
• Clear away anything in the paper path that might
cause the paper to jam.
• Make sure the proper media is set for the type of
paper used in the lower tray.
• Fan the media, and stack flat in the lower tray.
• Properly set the media restraints in the lower
tray.
• Check the pick tires in the lower feeding tray and
replace if worn.
• If the problem persists, go to “244.26—Paper
Jam service check” on page 2-89.
244.27 While feeding from a lower tray, tray 4
pass thru sensor did not break.
Possible cause is paper tray 4
assembly failure.
• Clear away anything in the paper path that might
cause the paper to jam.
• Reseat option tray 4.
• If the problem persists, go to “244.27—Paper
Jam service check” on page 2-89.
Error code Description Action
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