Diagnostic information 2-31
7526
245.17 Tray 5 detected a jam from idle.
Possible causes:
• Paper jam leaves a page over the
sensor
• Defective input sensor
• Faulty system board
• Clear away anything in the paper path that might
cause the paper to jam.
• If the problem persists, go to “245.17—Paper
Jam service check” on page 2-94.
245.29 Tray 5 is not ready or missing while
printing.
Possible cause paper is a tray 5
assembly failure.
• Make sure that tray 5 is correctly inserted.
• If the problem persists, go to “245.29—Paper
Jam service check” on page 2-95.
250.03 While feeding from the multipurpose
feeder, the input sensor did not break.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Transport belt failure
• Paper tray failure
• Remove all media present in the paper path.
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or
multipurpose feeder.
• Properly set media restraints in the paper tray.
• Check the multipurpose feeder pick tires, and
then clean if necessary.
• Replace the paper tray.
• If the problem persists, go to “200.11, 250.03—
Paper Jam error service check” on
page 2-64.
250.05 While feeding from the multipurpose
feeder, the input sensor is not made.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Multipurpose feeder pick
mechanism failure
• System board failure
• Remove all the media present in the paper path.
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or
multipurpose feeder.
• Properly set media restraints in the paper tray.
• Check the multipurpose feeder pick tires, and
then clean if necessary.
• Replace the paper tray.
250.21 Multipurpose feeder motor stalled.
Possible causes:
• Multipurpose motor failure
• cabling failure
• MPF gear assembly failure
• System board failure
• Remove all the media present in the paper path.
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or
multipurpose feeder.
• If the previous actions do not fix the problem, go
to “146.xx, 148.xx—Motor (MPF/duplex) error
service check” on page 2-53.
290.00 Scanner Static Jam—ADF skew
sensor
• Remove all media present in media path.
• Check the ADF skew sensor for proper
operation. Go to “ADF skew sensor service
check” on page 2-140.
290.01 Scanner Static Jam—ADF pickup jam • Remove all media present in the media path.
• Check for obstructions in the media path.
• If the problem persists, go to “290.01, 290.02—
Scanner ADF pickup/feed jam service check”
on page 2-95.
Error code Description Action
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