Return Policy
Return Procedure
In the event that it becomes necessary to return this product or part of this product to Mindray, the
following procedure should be followed:
1. Return authorization: Contact the international Customer Service Department and obtain a
Return Materials Authorization number. This number must appear on the outside of the
shipping container. Returned shipments will not be accepted if the number is not clearly visible.
Please provide the model number, serial number, and a brief description of the reason for
return.
2. Freight policy: The customer is responsible for freight charges when this product is shipped to
Mindray for service (this includes customs charges).
3. Return address: Please send the part(s) or equipment to the address offered by the
international Customer Service Department.
Company Contact
Manufacturer: Shenzhen Mindray Bio-medical Electronics Co., Ltd.
E-mail Address: service@mindray.com.cn
Tel: +86 755 26582479 26582888
Fax:
+86 755 26582934 26582500
EC-Representative: Shanghai International Holding Corp. GmbH(Europe)
Address: Eiffestraβe 80, Hamburg 20537, Germany
Tel: 0049-40-2513175
Fax: 0049-40-255726
Return Policy III
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