Note: NOTE contains information more important than the surrounding text, such as exceptions or
preconditions. They also refer the reader elsewhere for additional information, remind the reader how to
complete an action (when it is not part of the current procedure, for instance), or tell the reader where
something is located on the screen. There is no warning level associated with a note.
Service Information
If you have a problem with your equipment, contact Motorola Solutions Global Customer Support Center for your
region. Contact information is available at: http://www.motorolasolutions.com/support.
When contacting Motorola Solutions Global Customer Support Center, please have the following information
available:
• Serial number of the unit (found on manufacturing label)
• Model number or product name (found on manufacturing label)
• Software type and version number
Figure 1: Manufacturing Label Location
Motorola responds to calls by email or telephone within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Solutions Global Customer Support Center, you may need to return
your equipment for servicing and will be given specific directions. Motorola is not responsible for any damages
incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly
void the warranty.
If you purchased your product from a Motorola business partner, contact that business partner for support.
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