Problem Cause Solution
The TC55 does not
decode when reading bar
code.
DataWedge is not
enable.
Ensure that DataWedge is enabled and configured properly.
SeeDataWedge Configuration on page 47 for more information.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
the TC55 and bar
code is incorrect.
Place the TC55 within proper scanning range.
TC55 is not
programmed for
the bar code type.
Program the TC55 to accept the type of bar code being scanned.
SeeDataWedge Configuration on page 47 for DataWedge
configuration.
TC55 is not
programmed to
generate a beep.
If the TC55 does not beep on a good decode, set the application to
generate a beep on good decode.
TC55 cannot find any
Bluetooth devices
nearby.
Too far from
other Bluetooth
devices.
Move closer to the other Bluetooth device(s), within a range of 10
meters (32.8 feet).
The Bluetooth
device(s) nearby
are not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth
device(s) are not
in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer to
the device’s user documentation for help.
Five-Slot Charge Only Cradle CRDUNIV-55–5000R Troubleshooting
Table 5: Troubleshooting the Five-Slot Charge Only Cradle
Problem Cause Solution
Battery is not charging. TC55 removed
from the cradle
too soon.
Replace the TC55 in the cradle. The 2,940 mAh battery fully charges
in approximately three hours and the 4,410 mAh battery charges in
approximately 4.5 hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
TC55 is not
inserted correctly
in the cradle.
Remove the TC55 and reinsert it correctly. Verify charging is active.
Touch > > About device > Status to view battery
status.
Ambient
temperature of
the cradle is too
warm.
Move the cradle to an area where the ambient temperature is between
-10 °C (+14 °F) and +60 °C (+140 °F).
126 | Maintenance and Troubleshooting
Send Feedback | October 2013 | MN000017A01
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