b. Select the storage array.
c. Select Tools > Execute Script.
d. Type one of the following commands in the text box.
For controller A: set controller [a] availability=online;
For controller B: set controller [b] availability=online;
e. Select Tools > Verify and Execute.
The system places the controller online.
3.
Check the codes on the controller's seven-segment display as it comes back online. If the display
shows one of the following repeating sequences, immediately remove the controller.
• OE, L0, blank (mismatched controllers)
• OE, L6, blank (unsupported HIC)
Attention: Possible loss of data access – If the controller you just installed shows one of these
codes, and the other controller is reset for any reason, the second controller could also lock
down.
4. When the controller is back online, confirm that its status is Optimal, and check the controller
shelf’s Attention LEDs.
If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are
correctly seated, and check that the HIC and the controller canister are installed correctly. If
necessary, remove and reinstall the controller canister and the HIC.
Note: If you cannot resolve the problem, contact technical support.
5. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
6. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
Contact technical support at
NetApp Support
, 888-463-8277 (North America), 00-800-44-638277
(Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
Result
Your HIC replacement is complete. You can resume normal operations.
Host interface cards |
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