Prepare to replace power canister
You prepare to replace a power canister in a 60-drive controller shelf or drive shelf by collecting
support data about your storage array and locating the failed component.
Before you begin
• You have reviewed the details in the Recovery Guru to confirm that there is an issue with a
battery and to ensure no other items must be addressed first.
• You have checked that the amber Attention LED on the power canister is on, indicating that the
canister has a fault. Contact technical support for assistance if both power canisters in the shelf
have their amber Attention LEDs on.
About this task
This task describes how to prepare to replace a power canister for the following controller shelves:
• E5760 controller shelf
• DE460C drive shelf
You can replace a power canister while your storage array is powered on and performing host I/O
operations, as long as the second power canister in the shelf has an Optimal status and the OK to
remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes.
While you perform this task, the other power canister supplies power to both fans to ensure that the
equipment does not overheat.
Steps
1. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
2. From SANtricity System Manager, determine which power canister has failed.
a. Select Hardware.
b. Look at the power icon to the right of the Shelf drop-down lists to determine which shelf
has the failed power canister.
If a component has failed, this icon is red.
c. When you find the shelf with a red icon, select Show back of shelf.
d. Select either power canister or the red power icon.
e. On the Power Supplies tab, look at the statuses of the power canisters to determine which
power canister must be replaced.
A component with a Failed status must be replaced.
Attention: If the second power canister in the shelf does not have Optimal status, do not
attempt to hot-swap the failed power canister. Instead, contact technical support for
assistance.
Canisters |
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