NetApp E5700 - Page 21

a. Select Hardware.
b. Locate the controller shelf, which is marked with the controller icon .
c. Click the controller icon.
d. Select the controller, and click Next.
e. On the Base tab, make a note of the Replacement Part Number for the controller.
4. Confirm that the replacement part number for the failed controller is the same as the FRU part
number for the replacement controller.
Attention: Possible loss of data access – If the two part numbers are not the same, do not
attempt this procedure. In addition, if the failed controller canister includes a host interface
card (HIC), you must install that HIC into the new controller canister. The presence of
mismatched controllers or HICs causes the new controller to lock down when you bring it
online.
5.
Back up the storage array's configuration database.
If a problem occurs when you remove a controller, you can use the saved file to restore your
configuration.
a. Open the Enterprise Management Window (EMW) for SANtricity Storage Manager on your
management station.
b. Select the storage array.
c. Select Tools > Execute Script.
d. Type the following command in the text box.
save storageArray dbmDatabase sourceLocation=onboard
contentType=all file="filename";
In this command, filename is the file path and file name to which you want to save the
database. Enclose the file name in double quotation marks (" "). For example:
file="C:\Program Files\CLI\logs\dbmdata.zip"
This command does not automatically append a file extension to the saved file. You must
specify a file extension when entering the file name.
e. Select Tools > Verify and Execute.
6. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
7. If the controller is not already offline, take it offline now using either SANtricity System Manager
or the Enterprise Management Window's (EMW) script editor:
• To use SANtricity System Manager:
a. Select Hardware.
Controllers |
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