• DE460C drive shelf
Attention: Possible equipment damage — If you perform this procedure with the power turned on,
you must complete it within 30 minutes to prevent the possibility of overheating the equipment.
Steps
1. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
2.
From SANtricity System Manager, determine which fan canister has failed.
a.
Select Hardware.
b. Look at the fan icon to the right of the Shelf drop-down lists to determine which shelf has
the failed fan canister.
If a component has failed, this icon is red.
c. When you find the shelf with a red icon, select Show back of shelf.
d. Select either fan canister or the red fan icon.
e. On the Fans tab, look at the statuses of the fan canisters to determine which fan canister must
be replaced.
A component with a Failed status must be replaced.
Attention: If the second fan canister in the shelf does not have Optimal status, do not
attempt to hot-swap the failed fan canister. Instead, contact technical support for assistance.
You can also find information about the failed fan canister in the Details area of the Recovery
Guru, or you can review the Event Log under Support and filter by Component Type.
3. From the back of the storage array, look at the Attention LEDs to locate the fan canister you need
to remove.
You must replace the fan canister that has its Attention LED on.
Canisters |
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