d. Type the following command in the text box.
save storageArray dbmDatabase sourceLocation=onboard
contentType=all file="filename";
In this command, filename is the file path and file name to which you want to save the
database. Enclose the file name in double quotation marks (" "). For example:
file="C:\Program Files\CLI\logs\dbmdata.zip"
This command does not automatically append a file extension to the saved file. You must
specify a file extension when entering the file name.
e. Select Tools > Verify and Execute.
4.
Collect support data for your storage array using SANtricity System Manager.
a.
Select Support > Support Center > Diagnostics.
b.
Select Collect Support Data.
c.
Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
5. If the controller is not already offline, take it offline now using either SANtricity System Manager
or the Enterprise Management Window's (EMW) script editor:
• To use SANtricity System Manager:
a. Select Hardware.
b. If the graphic shows the drives, select Show back of shelf to show the controllers.
c. Select the controller that you want to place offline.
d. From the context menu, select Place offline, and confirm that you want to perform the
operation.
Note: If you are accessing SANtricity System Manager using the controller you are
attempting to take offline, a System Manager Unavailable message is displayed. Select
Connect to an alternate network connection to automatically access SANtricity System
Manager using the other controller.
• To use script editor in the EMW:
a. Open the Enterprise Management Window (EMW) in SANtricity Storage Manager on
your local host.
b. Select the storage array.
c. Select Tools > Execute Script.
d. Type one of the following commands in the text box.
For controller A: set controller [a] availability=offline
For controller B: set controller [b] availability=offline
e. Select Tools > Verify and Execute.
8
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