Table of Contents
Phoenix self test troubleshooting ........................................................................................................................3–5
Dead or jammed device troubleshooting............................................................................................................3–8
General power checking troubleshooting - CMT .................................................................................................3–9
General power checking troubleshooting - APE............................................................................................... 3–10
Clocking troubleshooting ................................................................................................................................... 3–11
Application processor troubleshooting ............................................................................................................ 3–12
Charging troubleshooting .................................................................................................................................. 3–13
Battery current measuring fault troubleshooting ........................................................................................... 3–14
Flash programming fault troubleshooting....................................................................................................... 3–15
LED camera flash troubleshooting..................................................................................................................... 3–18
CMT combo memory fault troubleshooting...................................................................................................... 3–19
Mass memory troubleshooting.......................................................................................................................... 3–20
Application processor memory troubleshooting............................................................................................. 3–21
TV-out troubleshooting ...................................................................................................................................... 3–22
Power key troubleshooting................................................................................................................................ 3–23
Lock key troubleshooting................................................................................................................................... 3–24
High-speed USB interface troubleshooting ...................................................................................................... 3–25
SIM card troubleshooting ................................................................................................................................... 3–26
Memory card troubleshooting ........................................................................................................................... 3–27
WLAN interface troubleshooting ....................................................................................................................... 3–28
Keyboard troubleshooting ................................................................................................................................. 3–28
Hall sensor troubleshooting............................................................................................................................... 3–30
FM radio troubleshooting................................................................................................................................... 3–31
Certificate restoring for BB5 products............................................................................................................... 3–32
GPS troubleshooting ........................................................................................................................................... 3–38
GPS layout and basic test points................................................................................................................... 3–38
GPS settings for Phoenix................................................................................................................................ 3–38
GPS control................................................................................................................................................. 3–38
Quick Test window.................................................................................................................................... 3–39
GPS RF test points........................................................................................................................................... 3–40
GPS failure troubleshooting.......................................................................................................................... 3–41
GPS basic checks troubleshooting ................................................................................................................ 3–42
Display module troubleshooting ....................................................................................................................... 3–44
General instructions for display troubleshooting....................................................................................... 3–44
Display troubleshooting ................................................................................................................................ 3–46
Display backlight troubleshooting ............................................................................................................... 3–47
Keypad backlight troubleshooting............................................................................................................... 3–48
Accelerometer troubleshooting.................................................................................................................... 3–49
Backlights controlling in Phoenix................................................................................................................. 3–49
Backlights controlling in Phoenix............................................................................................................ 3–49
Switching display lighting ON using Phoenix ........................................................................................ 3–49
Switching display lighting OFF using Phoenix ....................................................................................... 3–50
Switching S60 keyboard lighting ON using Phoenix ............................................................................. 3–51
Switching S60 keyboard lighting OFF using Phoenix ............................................................................ 3–51
Switching ITU (numeric) keyboard lighting ON using Phoenix............................................................ 3–52
Switching ITU (numeric) keyboard lighting OFF using Phoenix........................................................... 3–53
Switching sidemedia keys lighting ON using Phoenix.......................................................................... 3–53
Switching sidemedia keys lighting OFF using Phoenix......................................................................... 3–54
Switching gaming keys lighting ON using Phoenix............................................................................... 3–55
Switching gaming keys lighting OFF using Phoenix.............................................................................. 3–55
RM-247
BB Troubleshooting and Tuning Guide
Issue 1 COMPANY CONFIDENTIAL Page 3 –3
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