Troubleshooting
Monitoring and Diagnostics 7-17
For security reasons, you generally want to adopt updated browser software as
soon as possible. But a rushed, initial update may contain bugs that are resolved in
a later update.
8. If the browser software does not seem to have changed, see if a software update is
available.
The existing version of the browser software may contain a bug that prevents
proper rendering of the SL150 interface.
9. If an update is available for the browser software, install it.
10. If problems persist, switch to a different browser.
11. If you still have problems after you have tried the latest versions of several
browsers, open a service request.
For more information, see "Getting Parts and Technical Support" on page 7-24.
Diagnosing Library Problems
To diagnose library problems, proceed as follows:
1. Try to log in to the remote, browser-based user interface.
2. If you log in successfully, take the library offline, and use the health table, as
described in the next section.
3. If you cannot log in to the remote, browser-based user interface, go to the library
and check the local operator panel.
4. If the local operator panel is working and the remote user interface is not, make
sure that an Ethernet cable is connected to NET MGT port 0 at the rear of the
library. Check for network problems.
5. If you found and corrected network problems, open a web browser and log in to
the remote user interface, then take the library offline and use the health table to
check the library for problems.
6. If the local operator panel is also not working, make sure that the library has
power. Make sure that a power cord is correctly connected to each power supply
and to a working, data-center power outlet.
7. If the library is not connected to power, correct the problem. Stop here.
8. If the library is connected to power, check the LED Indicators on the library and its
components.
9. If an amber PS (power supply) LED is lit or if both power supply LEDs are dark,
replace the power supply, as described in the StorageTek SL150 Modular Tape Library
CRU Guide in the Customer Documentation Library. Stop here.
10. If an amber Robot Module LED is lit or if both robot LEDs are dark, replace the
robot as described in the StorageTek SL150 Modular Tape Library CRU Guide in the
Customer Documentation Library. Stop here.
11. If the robot module is OK, restart the library, and repeat this procedure.
12. If you have resolved the problem after restarting the library and repeating the
above diagnostic steps, stop here.
13. If problems persist after you have restarted the library and repeated the above
diagnostic steps, go to
"Getting Parts and Technical Support" on page 7-24, check
for relevant knowledge articles, and then, if necessary, open a service request.
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