Troubleshooting
Monitoring and Diagnostics 7-19
Obstructions, Such as Loose or Protruding Cartridges" on page 7-21.
11. Otherwise, carry out the recommended action shown. To obtain service manuals,
see the StorageTek SL150 Modular Tape Library Customer Documentation Library. For
replacements, service updates, and additional information, see "Getting Parts and
Technical Support" on
page 7-24.
Be careful to carry out suggested service actions one
at a time and in the order
specified in the suspect components list.
If you replace the robot, the operator panel, or
the chassis of library module 1, power-cycle
the library as soon as you finish. These three components maintain records of the
product serial number and configuration settings. If you replace more than one of
them at a time, without restarting the library, this information will be lost.
12. If the connection status indicator shows that the Library is Inoperative, restart it.
13. Once you have carried out the recommended action and, if necessary, restarted the
library, see if the corresponding fault record has been closed. See "Check the
Library Health Log" on
page 7-22.
14. If the Type field of the Health Log record shows that the record is still Open, you
have not yet isolated the problem. Note the next item listed in the Suspect
Components field of the record, and repeat steps 3-12.
15. If the Type field shows that the record is Closed and the library Health status is
now Operational, stop here.
16. If the Type field shows that the record is Closed but the library Health status is still
Degraded, check for remaining faults. See "Use the Health Table" on
page 7-18.
Remove Magazines from a Non-Operational Library
Do not routinely override the automated magazine latches. During normal operation,
always release magazines via the user interface software, either the browser-based
remote interface or the local operator panel (see "Unlock Magazines" on
page 6-6).
During troubleshooting and repair, however, you may need to remove magazines
w
hen the library is inoperable or powered off. User interfaces are unavailable in such
cases, so use the procedure below.
Caution: Never override the magazine latches on an operational
library. Manually unlatching magazines while the robot is
operating can cause severe damage.
1. If possible, power down the library in an orderly fashion and park and lock the
robot.
2. Insert a 1/64-in Allen wrench into the hole at the lower inside corner of the
cartridge magazine (a large paperclip that has been straightened into an L shape
will do in an emergency).
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