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Procedure 4 Subscriber Service Problems
Problem indication:
No POTS and ADSLx service to the affected subscribers.
Procedure:
1 Check the connection of the subscriber lines and POTS lines at the subscriber
line connector for DSLAM for subscribers that do not have POTS and ADSLx
service.
îš„ If this step results in POTS service to the affected subscribers but there is
still no ADSLx service to them, follow Procedure 2 to troubleshoot ADSLx
service problems.
îš„ If this step results in ADSL service to the affected subscribers but there is
still no POTS service to them, follow Procedure 3 to troubleshoot POTS
service problems.
2 Use a bridging connector to couple the POTS and subscriber lines. If this results
in POTS service to the affected subscribers, contact your distributor.
3 Check the condition of the subscriber lines and connectors.
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