Proxima, Libra firmware ver. 2.12.xx
rev. 2.12.01
(menu: Call distribution → ACD tables).
The ACD tables may contain the following data:
Full external number and information on the handling method, i.e.
whether it should be routed to a specific extension or to a Hunt Group, or
whether it should be handled in accordance with the pattern defined for a
selected trunk line.
Initial part of an external number (Prefix) – in such a case, external
numbers (within the incoming traffic) starting with the defined prefix will
be distributed by the server as specified in the ACD table.
Using the Automatic Call Distribution from analogue trunk lines (CO) requires
CLIP phones to be used and the CLIP function to be offered by the
telecommunications operator.
More information can be found in the Part 3. ProximaWeb / LibraWeb program
operation manual.
4.1.5 Call transferring
During a call – if a caller wishes to talk to another person, the call may be
transferred without being ended.
If you wish to transfer a call to another extension:
TRANSFERRING WITH OFFERING
Do not hang up the phone! Press or a symbol set as FLASH to
the IP phone or external port equipment.
You will hear a continuation tone.
Dial the number of the user to whom you want to transfer the call. This
can be either an extension or an external number. The caller hears a
tune, an announcement or a ring-back tone (depending on the Analogue
trunk lines configuration), or a tone set in the computer program (Common settings
→
Calls
→
Internal calls).
Wait for the called party to answer and provide them with the information
about the call.
Hang up the phone.
The offered call has been taken over by another person.
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