Proxima, Libra firmware ver. 2.12.xx
rev. 2.12.01
They are hearing a melody, an announcement or a ring-back tone (depending on
the server settings).
The internal user has answered. You hold a telephone conversation.
After the conversation with an internal user has ended and they have hung
up the phone, a connection with the waiting outside party is established
again.
You may resume the external call on hold at any time by pressing
or a symbol set as FLASH 0 for IP phone or external port
equipment.
4.1.7 Offering an external call to an engaged user
If in the course of transferring an external call to an internal user you conclude that
they are having another telephone conversation, you may intrude as the third
interlocutor and offer them the waiting call (the user to whom the call is to be
transferred must have the call intrusion authorisation function on and the no
waiting call indication function off, while the user transferring the call must have
the call offering to engaged extension, transferring internal calls and transferring
incoming calls functions on). This function is unavailable during a conference.
If you wish to transfer an external call to another internal user:
Press FLASH.
Dial the extension number.
When you hear an engaged tone, dial in order to offer the external
call.
You will be included in the ongoing conversation.
Inform the engaged user about the waiting call – the information will be
heard by both the user and their interlocutor.
When you obtain the information that the waiting call can be transferred:
Resume the call on hold by pressing or a symbol set as
FLASH 0 for IP phone or external port equipment.
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