Platan Proxima - Table of Contents

Table of Contents
1. Introduction ......................................................................................... 7
1.1. Server programming .................................................................................8
1.2. List of acoustic signals within the server ..................................................9
2. Access to the services offered by the server .................................... 11
3. Making calls ....................................................................................... 12
3.1. Internal calls ............................................................................................ 12
3.1.1 How to make an internal call .................................................................................. 12
3.2. External calls .......................................................................................... 13
3.3. Video calls .............................................................................................. 14
3.3.1 Internal video calls .................................................................................................. 14
3.3.2 External video calls ................................................................................................. 14
3.4. Calls made by external port .................................................................... 16
4. Services offered by the server .......................................................... 17
4.1. Services connected with incoming calls ................................................. 17
4.1.1 Analogue trunk lines ............................................................................................... 17
4.1.2 Call queuing ............................................................................................................ 18
4.1.3 ISDN trunk lines ..................................................................................................... 19
4.1.4 Automatic Call Distribution – ACD ........................................................................ 19
4.1.5 Call transferring ...................................................................................................... 20
4.1.6 Return calls (consultations) ..................................................................................... 21
4.1.7 Offering an external call to an engaged user ........................................................... 22
4.1.8 Transferring an external call to an engaged user ..................................................... 23
4.1.9 HOLD – external call hold ...................................................................................... 23
4.1.10 Transferring a call to another trunk line .................................................................. 25
4.1.11 Return external call ................................................................................................. 25
4.1.12 Call Through ........................................................................................................... 27
4.1.13 Capturing and returning calls .................................................................................. 27
4.1.14 Capturing external calls .......................................................................................... 28
4.1.15 Unconditional call forwarding to another telephone - CFU (I'm there) ................... 28
4.1.16 Unconditional call forwarding to a selected extension – CFU (I'm here) ................ 29
4.1.17 Call forwarding when my number is busy (CFB).................................................... 30
4.1.18 Call forwarding when my telephone fails to answer (CFNA) ................................. 31
4.1.19 Call forwarding when my VoIP phone is not reachable (CFNR) ............................ 33
4.1.20 Logging into and out of the Hunt Group ................................................................. 34
4.1.21 Boss-secretary scenario ........................................................................................... 36
4.2. Services connected with outgoing calls .................................................. 36
4.2.1 Limiting the duration of external calls .................................................................... 36
4.2.2 Direct access to emergency telephone numbers ...................................................... 36
4.2.3 External calls through selected trunk lines .............................................................. 37
4.2.4 Outgoing external calls with CLIR ......................................................................... 38
4.2.5 Least Cost Routing – LCR service .......................................................................... 38
4.2.6 Booking a trunk line call ......................................................................................... 39
4.2.7 Booking a call to an engaged extension .................................................................. 40
4.2.8 Call booking through a secretary ............................................................................ 41
4.2.9 Group call – Hunt Groups ....................................................................................... 41
4.2.10 Calling onto the proprietary phone speaker ............................................................. 42
4.2.11 Redialling the last dialled external number ............................................................. 43