quadient MACH 6 - SECTION 6 - Troubleshooting Guide; Identifying & Solving Print Quality Issues; Incompatible Paper Type; Low Resolution Images;Graphics

SECTION 6
TROUBLESHOOTING
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SECTION 6 – Troubleshooting Guide
Troubleshooting Guides are provided to assist in solving any problems that might occur with Printer. We tried to
make them as complete as possible. The best advice we can offer is to make sure that system is set up properly,
before attempting to troubleshoot any problem.
Identifying & Solving Print Quality Issues
The following section provides possible reasons and possible solutions for common Print Quality Issues
Incompatible Paper Type
The type of material you choose to print on can make a big difference in output quality and color vibrancy.
• Media that is non-porous may not allow the ink to dry quickly, causing image offset and ink smearing
issues. Ink can even puddle or pool on some non-porous surfaces.
• Media that is too porous may absorb a lot of the ink, reducing color vibrancy.
• Media that is too grainy (contains heavy fibers) may cause the ink to bleed making images fuzzy.
For best performance, use Inkjet suitable materials such as:
• Inkjet coated stocks - all types (recommended for best color output).
• Copier Paper
• Card Stock
• Kromekote
• Coated Paper - Gloss finish
• Coated Paper - Satin finish
• Coated Paper - Matte finish
Avoid using the following paper types.
• Color Laser Gloss
• Digital Printer Gloss
• Any Post Print Coated Substrate (aqueous, gravure or UV)
Low Resolution Images/Graphics
For best image quality, be sure to choose and use images with a high resolution when designing and creating your
print jobs. Keep in mind that the printer cannot improve the resolution of an image.
In general, scalable, vectorized art will produce the best images and color.
Avoid using low resolution images, such as images you copied and pasted from a web site.
If you choose/use an image with low quality, the printer will produce (print) a low image quality output.
Compatible Graphic Types
The printer and S Series Driver do NOT have any influence on the graphic type (png, jpg, tiff, etc.) that you can
select and print. Compatibility is based on the software program being used to create and send the print job to the
printer. Check software specifications for the types of graphics that your software program can handle.