quadient MACH 6 - Ink Tank(S)

SECTION 6
TROUBLESHOOTING
116
Ink Tank(s)
NOTICE: To avoid problems caused by an Ink Channel (ink tube) running dry, the Ink Tank will be flagged as
“Out” before it is totally dry. Therefore, it is common for a small amount of ink to be left within the Ink Tank when
the “Out” condition is reached.
CONDITION PROBLEM SOLUTION
Installed New Ink Tank and
shortly after the related Ink
Channel (color) stopped
printing and or the related
color tube went empty.
CAUTION! Do NOT continue
printing in this condition.
Damage to the Printhead will
result.
One or more of the “septum
needles” didn’t fully puncture the
septum seals on the new Ink Tank.
Defective Ink Tank.
Try removing and re-installing
the Tank. See “Install Ink
Tanks”.
Replace defective Ink Tank.
Please contact your support
representative to report issue.
Ink Level status was
displayed 1% and then it
changed to “Out”.
System Status is displaying
“Ink_Out_X”
(X = color or multiple)
Example: Ink_Out_Magenta
Printer has calculated that it has
used 250 ml of ink from the Tank.
Replace Ink Tank.
Ink Level status was
displaying 5% or more and
then it suddenly changed to
“Out”.
System Status is displaying
“Ink_Out_X”
(X = color or multiple)
Example: Ink_Out_Magenta
Visible ink level sensor does not
see the presence of ink in the
Tank.
Printer is not on a stable, level
surface, causing ink level sensor to
give a premature “Out” condition.
System underestimated ink usage.
Tank is Empty.
Clean prism on Tank. See
section titled “Cleaning Ink
Tank Contacts & Prism”.
Place printer on stable, level
surface.
Replace Ink Tank.
NOTE: Although the system is
very good at estimating ink
usage, it will never be perfect.
To help improve Ink Level
estimation accuracy, make
sure the firmware is up-to-date
and try to minimize de-
priming/re-priming system,
manually cleaning printhead.
Installed New Ink Tank and
Ink Level status is displayed
as “?”.
System Status is displaying
“Cartridge_Missing_X”
(X = color or multiple)
Example: Cartridge_Missing_Y
Poor connection between Ink Tank
(QA Chip contacts) and printer.
Un-authorized Ink Tank installed.
Defective Ink Tank.
Clean contacts. See section
titled “Cleaning Ink Tank
Contacts & Prism”.
Purchase/install Authorized
Tank.
Replace defective Ink Tank.
Please contact your support
representative to report issue.