302 E-Series Networked Display Reference Manual
Radar
19.5 Getting Technical Support
This section details how you can obtain technical support for your E-Series display or
for your Navionics cartography.
‘No data source’ for my fishfinder
• Check the DSM power cable is free from damage and corrosion.
• Check DSM is receiving the correct voltage and current.
• Check status LED of the DSM unit - refer to Maintenance and problem solving section of the DSM
owner’s handbook.
• Check the DSM’s SeaTalk High Speed connections are sound and connected correctly - refer to the
System Integration chapter of your E-Series Installation Guide.
No depth readings available from the DSM
• Check status LED of DSM unit - refer to the Maintenance and Problem solving section of your DSM
Owner’s manual
• Check Gain setup and Transducer frequency - refer to the Fishfinder chapter in your Reference Man-
ual.
• Check the DSM power cable is free from damage and corrosion
Problem
Solution
‘No data’ message
• Check that cable connecting the scanner to the Display is securely connected and undamaged.
‘Scanner software incompatible’ message
• Check software revisions by contacting your local Raymarine dealer.
“Invalid scanner software: Version xx.x, Version xx.x required”
Incorrect software version installed. Contact your local Raymarine dealer.
“Scanner not responding” message
Check that the cable connecting the scanner to the radar display unit is securely connected and
undamaged.
“Open array cannot be powered from the display”
Scanner not compatible with E-Series Display - refer to ‘Compatibility’ in the System Integration chap-
ter of your Installation Guide.
“Scanner hardware fault”
Scanner not functioning - refer to the ‘Commissioning the stem’ chapter of the Installation Guide.
The bearing displayed on the radar picture is not the same as the actual bearing
Perform the bearing alignment procedures described in the Installation Guide.
Problem
Solution
81244_4.book Page 302 Thursday, January 31, 2008 1:53 PM
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