SERVICE CALL CONDITIONS 20 June 2005
4-20
Watchdog error 818 C
The bus is being held by another
device, or a CPU-device infinite
loop has occurred. A module that
the watchdog is monitoring has not
closed properly at the conclusion of
its task, or the module cannot
continue processing.
• System program defective; switch off/on,
or change the controller firmware if the
problem cannot be solved
• Controller board defective
• Controller option malfunction
Fatal kernel error
Due to a control error, a RAM
overflow occurred during system
processing. One of the following
messages was displayed on the
operation panel.
• System program defective
• Controller board defective
• Optional board defective
• Replace controller firmware
0x696e init died
0x766d vm_pageout: VM is full
4361 Cache Error
819 C
Other
For more details about this SC code error, execute SP5990 to print an SMC report so you can read
the error code. The error code is not displayed on the operation panel.
Self-Diagnostic Error: CPU 820 D
The central processing unit returned an error
during the self-diagnostic test.
• Controller board defective
• Software defective
Self-diagnostic error 2: ASIC 821 D
The ASIC provides the central point for
the control of bus arbitration for CPU
access, for option bus and SDRAM
access, for SDRAM refresh, and for
management of the internal bus gate.
• ASIC (controller board defective)
NOTE: For more details about this SC code error, execute SP5990 to print an SMC
report so you can read the error code. The error code is not displayed on the
operation panel.
822 B Self-diagnostic error 3: HDD
3003 Check performed when HDD is installed:
• HDD device busy for over 31 s.
• After a diagnostic command is set for
Sthe HDD, but the device remains
busy for over 6 s.
A diagnostic command is issued to the
HDD device but the result is an erro
• HDD defective
• HDD harness
disconnected, defective
• Controller board defective
3004 No response to the self-diagnostic
command from the ASIC to the HDDs
• HDD defective
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