9. Troubleshooting
This chapter explains what to do when a message is displayed or when the Interactive Whiteboard
cannot be operated as wanted.
If a Message is Displayed during Operation
The following table lists the main messages and their recommended actions.
• Your service representative may ask you to collect logs for problem diagnosis if the system has a
problem. For details about log collection, see page 155 "Collecting Logs".
If an Error Message is Displayed during Startup
Message Causes Solutions
A fatal error has occurred Instead of pressing the power button
normally, disconnecting the power
cable was performed to force the
machine to shut down the last time it
was running.
Quickly press and release
the power button of the
machine. When the machine
is turned off, press the power
button again to restart the
machine. If the message
appears again, contact your
service representative.
If the machine power is turned on and one of the following messages is displayed after the startup
screen appears, there is a problem with the system. Contact your service representative.
• A bootable device has not been detected.
• Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a
key_
• CMOS Battery Low
• CMOS Checksum Bad
• Memory Size Decreased
• No Boot Device Available
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