Maintenance
Troubleshooting
116 MagneMotion
Rockwell Automation Publication MMI-UM013B-EN-P - April 2020
Troubleshooting
This section describes the common difficulties that can be encountered with the MagneMotion
node controllers and software components.
For assistance, see Contact ICT Customer Support on page 119.
Initial Troubleshooting
This section covers the initial determination of the problem area within the MagneMotion
node controllers and provides direction to the second step of the troubleshooting process. If a
specific problem is suspected, see that problem in Table 6-2. If the problem has not been iden-
tified, review each of the symptoms that are identified in Table 6-2 to help determine the prob-
lem area.
Table 6-2: Initial Troubleshooting
Symptom Possible Problem Area
Node controller logs do not indicate correct
time.
See Node Controller Troubleshooting on page 117
Communication to the node controller is lost or
intermittent.
See Communications Troubleshooting on page 118
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