Maintenance
Troubleshooting
118 MagneMotion
Rockwell Automation Publication MMI-UM013B-EN-P - April 2020
Communications Troubleshooting
This section covers the determination of communications-related problems within the Magne-
Motion transport system.
Table 6-4: Communications Related Troubleshooting
Symptom Problem Description Corrective Action
Intermittent communication with
the host controller.
Communication is lost or inter-
mittent.
Make sure that all network cables
are properly seated.
Verify that there are no IP address
collisions.
Intermittent communication with
the motors.
Communication is lost or inter-
mittent.
Make sure that all network cables
are properly seated.
Communications problems when
using multiple node controllers
(ping message dropped).
Either faulty network cables or a
network switch that cannot keep
up with the traffic.
Check all network wiring and
hardware to make sure it is oper-
ating properly.
The transport system responds to
the host controller but motors do
not operate.
Digital I/O E-stop or interlock cir-
cuit is activated.
Make sure any E-stops or inter-
locks that are configured for the
paths where the motors are
located are in the operate state.
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