Cubis
®
MCE Operating Instructions 51
Malfunctions
Warning
Message
Fault Cause Remedy Chapter, page
CHK.ERR. The internal storage
medium is faulty.
A memory error exists in the
firmware.
Perform a software update. 9.5, 49
If the problem occurs again:
Contact Sartorius Service.
COMM.ERR. The device is not
receiving any weight
values.
No communication exists
between the control unit
and the weighing module.
Wait until the control unit
restores the communication
with the weighing module.
If the problem occurs again:
Contact Sartorius Service.
ELISE.ERR. No communication with
the inclination sensor.
A memory error exists in the
firmware.
Switch the device off and on
again.
If the problem occurs again:
Contact Sartorius Service.
MOTOR.ERR. The device cannot be
leveled.
The device’s incline is too great
or a motorized foot is defective.
Change the installation site.
If the problem occurs again:
Contact Sartorius Service.
PRT.ERR. The [Print] key is locked. The data interface for print
output is set to xBPI mode.
Reset the menu to the factory
settings.
If the problem occurs again:
Contact Sartorius Service.
SYS.ERR. The system data is faulty. A memory error exists in the
control unit.
Switch the device off and on
again.
If the problem occurs again:
Contact Sartorius Service.
ERR 02 The device cannot be
calibrated when starting
the calibration function
due to a zero point error.
The device was not tared or
zeroed before calibration.
Tare or zero the device.
Check the preload and set
if necessary.
The device is loaded. Remove the sample from the
weighing pan.
ERR 10 Taring is not possible. The device cannot be manually
tared because an application
program has the tare memory
reserved.
To release the tare memory:
Exit the application program
with the [Back] button.
ERR 11 The weight value cannot
be saved in the tare
memory.
The weight value is negative or
“zero”.
Check the sample being
weighed.
Zero the device before placing
the sample on the balance
if necessary.
ERR 520 to
ERR 527
The component
replacement is faulty.
The software update
could not be completed.
The firmware versions of the
available components do not
match.
Check the device’s firmware.
Perform a software update. 9.5, 49
If the problem occurs again:
Contact Sartorius Service.
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