Entris
®
II Advanced Line Operating Instructions 43
Malfunctions
Warning message Fault Cause Remedy Chapter,
page
ERR 10 Taring is not possible. The device cannot be
manually tared because
an application program
has the tare memory
reserved.
To release the tare memory:
Exit the application
program with the [End]
button.
ERR 11 The weight value
cannot be saved in
the tare memory.
The weight value is
negative or “zero”.
Check the sample being
weighed.
Zero the device before
placing the sample on the
balance.
Low voltage of
battery of the
internal clock
module: The date
and time may be
incorrect.
The battery is nearly
empty.
Contact Sartorius Service.
Calibration
canceled
The device cannot be
adjusted when
starting the
calibration function
due to a zero point
error or an absence of
leveling (conformity-
assessed models).
The device was not
zeroed before calibration.
Zero the device.
Check the preload and set if
necessary.
The device is loaded. Remove the sample from
the weighing pan.
The balance drifts too far. Allow to warm up. Re-align
the device.
The internal motor weight
unit is defective.
Contact Sartorius Service.
Conformity-assessed
models: The device is not
leveled.
The balance
needs to be
adjusted!
The device needs to be
calibrated and adjusted.
Calibrate and adjust the
device.
7.2, 36
Remaining time in
minutes: xx
The device is in the warm-
up phase and has not yet
reached its operating
temperature.
xx = remaining time in
minutes
Comply with the warm-up
time after switching the
device on.
14.8, 48
Weight value is
invalid
The displayed value is
invalid.
Zero the device.
The balance
needs to be
leveled!
The device is not leveled. Level the device. 8.4, 38
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