42 Entris
®
II Advanced Line Operating Instructions
Malfunctions
10 Malfunctions
10.1 Warning Messages
Warning message Fault Cause Remedy Chapter,
page
APP.ERR. The device has
measured an invalid
weight value.
The applied weight is too
low.
Increase the applied weight
to more than the minimum
load.
The weight value is
negative.
No sample has been
placed on the balance.
Place the sample on the
balance.
DIS.ERR. The value to be
output cannot be
shown in the
operating display.
The data to be displayed
is not compatible with the
set display format.
Adjust the display settings,
e.g., resolution, unit,
decimal places.
The device is
overloaded.
The device’s maximum
weighing capacity has
been exceeded.
Reduce the applied weight
to below the device’s
maximum weighing
capacity.
The modulation of the
weighing converter
inside the device is
too low.
No weighing pan has
been placed on the
balance.
Insert the weighing pan into
the device and switch the
device off and on again.
A previously forgotten
weight was removed after
starting the device.
An error exists in the
weighing system or in the
device electronics.
Contact Sartorius Service.
COMM.ERR. The device is not
receiving any weight
values.
No communication exists
between the control unit
and the weigh cell.
Wait until the control unit
restores the communication
with the weigh cell.
If the problem occurs again:
Contact Sartorius Service.
PRT.ERR. The [Print] button is
locked.
The data interface for
print output is set to xBPI
mode.
Reset the menu to the
factory settings.
If the problem occurs again:
Contact Sartorius Service.
SYS.ERR. The system data is
faulty.
A memory error exists in
the control unit.
Switch the device off and on
again.
8.1, 38
If the problem occurs again:
Contact Sartorius Service.
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