SATO CG4 Series - Page 75

Section 5: Troubleshooting
CG4 Series Service Manual Page 5-5
5.2 TROUBLESHOOTING FLOWCHART (cont’d)
5.2.2 Feed Problems
Category
Symptoms
Causes Remedy
Maintenance
NO
Feed
Is media
loading OK?
Set media
correctly
YES
Printer
does not
feed media
Replace motor
NO
YES
NO
YES
NO
YES
NO
NO
YES
Check the
connector
connection
Set the sensor
correctly by
Utility Tool setting
NO
YES
Is platen
roller clean?
Clean the
platen roller
Is sensor
level OK?
Is platen
gear OK?
Replace platen
roller
Is the
connection of
motor connector
OK?
YES
NO
Is board
connection
OK?
Is sensor
type selection
OK?
Check the
connection of
sensor cable.
Adjust sensor
level
Refer to 7.2
Platen Roller
Replacement
Refer to
7.9 I-Mark/Gap
Sensor
Replacement &
7.14 Dispenser
Label Sensor
Replacement
Replace I-Mark
sensor ASSY,
GAP sensor
ASSY and
dispenser label
sensor ASSY
Refer to 4.13
Factory Adjustment
Mode
Replace Main
PCB and
KB board
Check the
connection of
Main PCB board
and KB board
Refer to 7.5 Main
Circuit Board
Replacement &
7.6 Operator
Panel (KB) Board
Replacement