SATO CG4 Series - Page 79

Section 5: Troubleshooting
CG4 Series Service Manual Page 5-9
5.2 TROUBLESHOOTING FLOWCHART (cont’d)
5.2.3 Print Problems (cont’d)
Category
Symptoms
Causes Remedy
Maintenance
YES
Misaligned
print start
position (vertical
direction)
Print
NO
YES
White lines
appear in
print
Clean
thermal head
Is thermal
head
clean?
NO
Re-entry data
Is data input
OK?
YES
Misaligned
print start
position (horizontal
direction)
NO
Re-entry data
Is data input
OK?
YES
NO
Clean
platen roller
Is platen
roller clean?
Refer to
7.9 I-Mark/Gap
Sensor
Replacement
Replace I-Mark
sensor ASSY &
GAP sensor
ASSY
Shrinkage
of entire
print
Refer to 6.5
Pitch position
Adjustment
Adjust Pitch
Offset
Refer to 5.2.4
Media Problem
Check Paper
condition
Replace platen
roller
Refer to 7.2
Platen Roller
Replacement
Replace thermal
head
Refer to 7.1
Print Head
Replacement