SMA HM-20 User Manual

18 Troubleshooting
SMA Solar Technology AG
Operating manualHM-20-BE-en-19130
Problem Cause and corrective measures
The SunnyHomeManager can-
not establish a connection to the
AVM radio-controlled sockets.
The TR-064 interface of the FRITZ!Box might be disabled.
Corrective measures:
• The interface TR-064 must be enabled in the FRITZ!Box under network
settings:
Select Home network > Home network overview > Network settings
in the FRITZ!Box settings. Then enable the Allow access for applications
option under Home network share (see manufacturer manual).
The SunnyHomeManager
switches my AVM radio-con-
trolled socket even though this is
not configured in SunnyPortal.
An automatic switching program is stored in the FRITZ!Box.
Corrective measures:
• Delete all automatic switching programs.
The SunnyHomeManager
switches my AVM radio-con-
trolled socket even though this is
not configured in SunnyPortal.
The radio-controlled socket might have assumed a predefined state due to a
restart, for example.
Corrective measures:
• After a restart, configure the switching state of the AVM radio-controlled
socket to "Last state".
18.6 Using the SunnyHomeManagerAssistant in case of network
problems
The SunnyHomeManager Assistant only has to be used in exceptional cases.
The SunnyHomeManagerAssistant will help you configure the SunnyHomeManager for your network if the
SunnyHomeManager does not automatically connect to SunnyPortal.
In addition, you can use the SunnyHomeManagerAssistant to display the latest connection status to SunnyPortal and
the network settings and the connected BLUETOOTH devices, and save these as a log file. If servicing should be
necessary, the Service can use this log file to analyze the problem.
The following operating systems are supported by the HomeManagerAssistant (firewall shares may need to be
confirmed when using for the first time):
• MicrosoftWindowsfrom version Vista
• Linux from Kernel 2.6.12 with Java Runtime Environment version 6
• Apple macOS from version 1.6, with Java Runtime Environment from version 6
Procedure:
1. Use a network cable to connect the computer to the same router to which the Sunny Home Manager is also
connected.
2. In the download area at www.SMA-Solar.com, download the SunnyHomeManagerAssistant for the operating
system of your computer.
3. Start the SunnyHomeManagerAssistant by double-clicking on the file name.
4. Follow the SunnyHomeManager Assistant instructions.

SMA HM-20 Specifications

General

Brand	SMA
Model	HM-20
Category	Measuring Instruments
Language	English