T6090 Maintenance Manual
3–12
There is no printed output but the printer appears to be operating normally.
There are three things that can cause this problem.
1. The Form Thickness Lever may be open too far but not far enough to cause a
Platen Open message.
2. The Ribbon Cartridge may not be functioning properly or is not installed.
3. Platen alignment may be incorrect.
Troubleshooting Procedure
STEP 1. Check the Form Thickness Lever and make sure it is closed properly.
STEP 2. Make sure the Ribbon Cartridge is installed and functioning properly. If the Ribbon
Cartridge is not functioning properly, replace it.
STEP 3. If STEPs 1–2 do not correct the problem, check and adjust the platen alignment guides.
The Platen Gap should be approximately .013 " with the Form Thickness Lever fully
closed. (See Procedure 24 in Chapter 4.)
Printed output appears light
There are three things that can cause this problem.
1. The Form Thickness Lever may be open too far but not far enough to cause a
Platen Open message.
2. The Ribbon Cartridge may be worn out or is not moving.
3. Platen alignment may be incorrect.
Troubleshooting Procedure.
STEP 1. Check the Form Thickness Lever and make sure it is closed properly.
STEP 2. If the Ribbon Cartridge is functioning properly, it is probably out of ink. Remove and
replace the Ribbon Cartridge.
STEP 3. If the Ribbon Cartridge is not moving, remove the ribbon and check it by turning the
ribbon knob to see if it will turn.
If the ribbon knob does not turn, replace the Ribbon Cartridge.
If the ribbon knob does turn, check the ribbon motor to make sure it is operat-
ing properly. (See Ribbon Motion Fault Message, earlier in this chapter for
troubleshooting procedure.)
STEP 4. If STEPs 1–3 do not correct the problem, check and adjust the platen alignment guides.
The Platen Gap should be approximately .013 " with the Form Thickness Lever fully
closed. (See Procedure 24 in Chapter 4.)
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