Telephone Line Emulator User’s Manual
40-400-00020, Rev. M 110
Troubleshooting
Note: Downloadable software updates are available on Teltone’s website at
www.teltone.com.
Please report any error messages not found in this section to Teltone Technical Support.
Errors on Power-up
Problem: No display appears when power turned on.
Solution: Check Status LED on front panel. If lit, call Teltone Customer Service
for assistance. If the LED is off, check power connection. If power
connection is good, and LED is still off, contact Teltone Customer
Service for assistance.
Problem: “No Program Found, Download Program” is displayed.
Solution: Connect a PC to the TLE using the serial cable provided. Start the TLE
Configuration Software and follow the online download instructions.
Problem: “No DSP Code Found, Download Program” is displayed.
Solution: Connect a PC to the TLE using the serial cable provided. Start the TLE
Configuration Software and follow the online download instructions.
Problem: The TLE will not complete boot process.
Solution: Upon normal power up, the TLE will boot by checking various
components within the unit. The following are the standard messages
that will display:
1. Teltone TLE
2. Testing Program
3. Initializing DSP System
4. Testing PCM Controller
5. Testing Line Circuits
6. Active Configuration #
7. On Hook On Hook
On Hook On Hook
As the unit powers up it displays the various system messages, but also
queues line messages. During this time as the line circuits are
initialized, a momentary off-hook condition may be recognized, and
entered into the display queue. This can result in a momentary “off-
hook” and “dial tone” message being displayed. This is normal.
If the TLE stops this boot process at any stage and does not proceed,
call Teltone Customer Service at 425-951-3388 for assistance.
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