Telephone Line Emulator User’s Manual
40-400-00020, Rev. M
111
Problem: Running Windows NT and the PC does not recognize that a TLE is
connected to the serial port.
Solution: 1. Check to make sure the TLE is powered up and running.
2. Check the serial port connections.
3. Check the TLE PC software version number, found under the Help -
About screen. If the TLE PC version number is not 2.00 or greater, call
Teltone customer service or access Teltone’s web site at
www.teltone.com
for information on how to get new software.
Problem: A Line is reporting off-hook all the time.
Solution: An internal component has been damaged causing the off-hook failure.
The TLE must be returned to the factory for repair. Contact Teltone
Customer Support for an MRA (Material Return Authorization) number.
Informational and Error Messages
The following are the Informational and Error messages generated by the TLE_PC
program as of version 1.02. This list does not contain Visual Basic and Windows System
error messages which may be displayed while running the TLE_PC program.
Defaults File
Error Message: Default file “filename” not found or wrong type. Program will continue
with defaults unavailable.
Explanation: The file with the default values for the current configuration type has
been deleted or corrupted. To recover the file the user should re-install
the software.
Configuration Error Messages
Error Message: Current Edit Configuration in PC does not match the stored
configuration in the TLE. Do you wish to upload the current
configuration in the TLE and overwrite the existing Edit Configuration?
Explanation: When an Edit configuration is selected on the main screen, the
program compares it to the corresponding configuration in the TLE (if
one is connected). If the configuration in the TLE does not match the
configuration in the PC, this message is displayed to inform the user
and give him the opportunity to synchronize his file with the unit.
Error Message: The TLE currently connected is incompatible with the configuration set
being edited. You may continue to work off-line. To connect to the unit,
save your current configuration set, then select File New from the menu.
Explanation: If a configuration set for an upgraded TLE (i.e.: international) is being
edited, and the user connects a TLE which has not been upgraded, the
software will prevent the user from sending the upgraded configuration
to the TLE. The user can continue to work off-line and save the
configuration, then connect to the TLE by selecting “File”, “New
Configuration Set”.
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