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ERROR CODE AND TROUBLESHOOTING
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[E061] Incorrect paper size setting for upper drawer
[E062] Incorrect paper size setting for lower drawer
[E063] Incorrect paper size setting for PFP upper drawer
[E064] Incorrect paper size setting for PFP lower drawer
[E065] Incorrect paper size setting for bypass tray
[E550] Paper remaining on the transport path
Classification Error content
Other jam The size of paper in the 1st drawer differs from size setting of the
equipment.
Check item Measures
Paper size If any paper remains in the equipment or drawer, remove it. Match
the paper size of the drawer setting and the one in the drawer.
* Paper size detection is performed at the first sheet of paper
when the drawer is opened or closed, or when the power of the
equipment is turned ON.
Classification Error content
Other jam Paper remaining jam on the transport path
Proce
dure
Check item Result Measure
Next
Step
1
Open the cover of the unit/
area whose picture is
blinking on the control
panel. Is there any paper
on the transport path?
Yes Remove the paper.
No
2
2
Is the sensor in the
jamming area working?
(Perform the input check
in the test mode: refer to
the following table)
Yes
3
No • Check if the connector of the sensor is
disconnected.
• Check if any of the connectors on the LGC
board is disconnected.
• Check if the connector pins are
disconnected and the harnesses are open
circuited.
• Check if the conductor pattern on the LGC
board is short circuited or open circuited.
• Replace the sensor.
• Replace the LGC board.
3
LGC board • Replace the LGC board.
Parts to be replaced Remark
Sensor Refer to the following table
LGC board
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