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ERROR CODE AND TROUBLESHOOTING
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[3C10] TIFF analysis error
[3C13] TIFF analysis error
[3C20] TIFF compression error
[3C30] TIFF resolution error
[3C40] TIFF paper size error
Classification Error item
E-mail reception related error TIFF analysis error
Check item Measures
Setting • These errors occur when the mail data is damaged from
the transmission to the reception of the mail, or when the
format of the attached file is not supported by this
equipment (TIFF-FX).
• Request the sender to retransmit the mail.
Classification Error item
E-mail reception related error TIFF compression error
Check item Measures
Setting • The compression method of the TIFF file is not acceptable
for this equipment. (Acceptable: MH/MR/MMR/JBIG)
• Request the sender to retransmit the file in the acceptable
compression method.
Classification Error item
E-mail reception related error TIFF resolution error
Check item Measures
Setting • The resolution of the TIFF file is not acceptable for this
equipment. (Acceptable: 200 x 100, 200 x 200, 200 x 400,
400 x 400, 300 x 300 or equivalent)
• Request the sender to retransmit the file in the acceptable
resolution.
Classification Error item
E-mail reception related error TIFF paper size error
Check item Measures
Setting • The paper size of the TIFF file is not acceptable for this
equipment. (Acceptable: A4, B4, A3, B5, LT, LG, LD or ST)
• Request the sender to retransmit the file in the acceptable
paper size.
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