Automatic Speech Recognition (ASR)
ASR Installation
Strata CIX Voice Mail Programming 01/07 6-5
Automatic Speech
Recognition (ASR)
Step 8: Modify Operator Mailbox
Note This enables the user to say “Operator help” at anytime during the speech recognition
process and reach the operator in case of difficulties.
1. From the eManager Main menu, click Advanced Configuration > Voice Mail > Mailbox. The
Mailbox Editor screen displays.
2. To the right of the Mailbox Editor screen, double-click the Mailbox listing for the “0” mailbox
...or type the mailbox number and click Refresh. The Mailbox Editor screen displays the data
for mailbox “0.”
3. From the User Mode Options screen, type “Help” in the Name2 field.
4. Click Submit. The changes are added to the voice mail database the next time voice mail
service is shutdown and restarted.
Step 9: Record Greetings for ASR AA
Note For more details on recording greetings, see the Strata CIX Stratagy ES User Guide.
1. Enter voice mail’s extension. The Stratagy ES answers.
2. Press
*
900.
3. Enter the security code (default is 900997) +
#.
4. From the Main menu, press
3. The Manage Mailbox menu plays.
5. Press
1. The Change Your Greeting menu plays.
6. Enter the greeting number you want to change or add (
1~7).
7. Press
2 to record the greeting (speak slowly and clearly). Press # when done. You are
prompted to record the company greeting.
8. (Optional) After recording, you can press:
Note You can repeat options 1~3 below as many times as you wish.
1 Review recording. The complete greeting plays.
2 Re-record. Press # when done. The system prompts you to record at the beep.
3 Append recording. Press # when done. Appending a greeting enables you to add
information to the end of your already recorded greeting. The system prompts you to
record at the beep.
4 Cancel recording. The greeting is canceled. The system returns to the previous menu.
9 Save recording. Voice mail tells you that greeting (number) has been recorded and returns
to the previous menu. Again, you are given the option to review or record over the
greeting you have just recorded.
9. Press
9 to return to the previous menu. You are given the option to record another greeting.
10. Press
1 and select another greeting number (1~7).
11. Repeat Substeps 1~9 for any additional greetings you want to record. When you are finished
recording greetings, pressing
9 in Substep 9 takes you back to the Manage Mailbox menu.
Important! The last greeting selected or recorded is the greeting that callers hear as your
mailbox greeting.
12. Press
6. The Instructional Greeting Menu plays.
13. Repeat Substeps 1~9 as often as necessary to record the instructional greeting(s).
14. To return to the Main Menu, press
999. Voice mail plays the Main Menu options.
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