8-2 Videojet DataFlex 6530 Operator Manual - Rev AA
Troubleshooting
Damaged cassette Inspect cassette for damaged components
such as baseplate, cassette rollers, mandrel,
mandrel pins, and friction cones. Ensure no
components are bent or misaligned.
Replace components as necessary.
Missing components on
cassette
Along with the main cassette components,
ensure friction cones and leaf springs are
present. Replace components as necessary.
End of reel Replace the ribbon reel.
Incorrect ribbon settings Navigate to Tools > Setup > Consumables
and ensure correct ribbon settings for the
ribbon being used.
Ribbon is 'stuck' to the
substrate and is being
pulled/tugged
Ensure substrate is not 'tacky'. Try
lowering Print Darkness and/or Print
Force settings if needed.
Intermittent Mode Only:
Try increasing Print Speed.
Intermittent Mode Only:
Substrate is moving while
printer is printing
Navigate to Tools > Setup > Printhead.
If substrate is not settled before printer
begins to print, adjust Print Delay.
If substrate begins to advance before
printer finishes printing, increase Print
Speed.
Ribbon Error Ribbon reel eccentricity is
excessive
Replace the ribbon.
Ribbon tags on the take up
core which affects the ribbon
calibration system
Remove the tags and wind the take-up reel
neatly.
Low Ribbon Ribbon will need to be
replaced soon
Replace the ribbon.
Error Message Possible Causes
Remedies
Table 8-1: Printer Faults (continued)