VIDEOJET DataFlex 6530 - 8.2 Printing Faults

Videojet DataFlex 6530 Operator Manual - Rev AA 8-11
Troubleshooting
8.2 Printing Faults
Error Message Possible Causes
Remedies
Top or bottom of
print is missing
or ragged
Intermittent Mode Only:
Incorrect Intermittent Start
Border Trim setting
Connect with CLARiTY Configuration
Manager and set Intermitent Start Border
Trim to 20. Check print quality and adjust
accordingly.
Intermittent Mode Only:
Substrate is moving while
printer is printing
Navigate to Tools > Setup > Printhead.
If substrate is not settled before printer
begins to print, adjust Print Delay.
If substrate begins to advance before
printer finishes printing, increase Print
Speed.
Intermittent Mode Only:
Incorrect Horizontal
Registration setting
Navigate to Tools > Setup > Printhead and
set Horizontal Registration to 0. Check
print quality and adjust accordingly.
Intermittent Mode Only:
Worn or damaged print pad
Check and replace if necessary.
Thin lines of
missing print
consistently in
the same spot
(cleaning does
not help)
Worn or damaged printhead Replace the printhead.
Poor print
quality
Incorrect Print Darkness
and/or Print Force settings
Navigate to Tools > Setup > Printhead and
increase Print Darkness and/or Print
Force settings accordingly. It is recom-
mended to use the lowest possible set-
tings that still achieve acceptable print
quality.
Incorrect Vertical and/or
Horizontal Registration
setting
Navigate to Tools > Setup >Printhead and
set Vertical and Horizontal Registration
to 0 and check for print. Adjust accord-
ingly.
Substrate and ribbon
incompatibility
Submit substrate samples to Videojet
Sample Lab to determine best compatible
ribbon type.
Printer is loose on bracket
mount
Confirm mounting plate 'T' handle and
four mounting screws are secured and
tight.
Poor alignment of printer to
print platen or peel roller
Ensure proper alignment and printer is
square to print platen or print roller. Use
shims between printer and mounting
plate if needed.
Table 8-2: Printing Faults