VIDEOJET DataFlex 6530 - Section 8 Troubleshooting; 8.1 Printer Faults

Videojet DataFlex 6530 Operator Manual - Rev AA 8-1
Section 8 Troubleshooting
Introduction
This section contains the troubleshooting, fault diagnosis information for the users. This section
contains the following information:
• Printer Faults
• Printing Faults
• CLARiTY Display Faults
• CLARiTY Error Messages
8.1 Printer Faults
Error Message Possible Causes
Remedies
Cassette Open Cassette not fully seated Push the cassette until it “clicks” into place.
Cassette latch out of
adjustment
Adjust the cassette latch.
Cassette sensor magnet
missing from cassette
baseplate
Replace the cassette magnet.
Faulty cassette sensor Replace printhead PCB.
Ribbon Break Ribbon installed incorrectly Reinstall the ribbon as per the ribbon
loading diagram on cassette.
Broken or defective ribbon Reinstall existing or new roll of ribbon.
Excessive Print Darkness
and/or Print Force settings
Navigate to Tools > Setup > Printhead and
set the Print Darkness and Print Force
settings to default values. Observe the
results and adjust accordingly. It is
recommended to use the lowest possible
settings while still achieving acceptable
print quality.
Poor alignment of printer to
print platen or peel roller
Ensure proper alignment and printer is
square to print platen or peel roller. Use
shims between printer and mounting plate
if needed.
Excess slack in ribbon when
cassette is loaded
Rotate mandrels to remove excess slack in
the ribbon.
Ribbon is under the peel
roller when cassette is
inserted
Ensure ribbon is between printhead and
peel roller when cassette is inserted.
Table 8-1: Printer Faults