15 Problem Solving
488
Problem Solving
15
027-778
O [Cause] The destination SMTP server does not support the SMTP-
AUTH system.
[Remedy] Check with your network administrator about the
authentication type supported by the SMTP server. The
machine supports the following authentication types:
PLAIN (plain text) authentication, LOGIN (BASE64)
authentication, and CRAM-MD5 (challenge-response).
027-779
O [Cause] Failed to authenticate the SMTP server.
[Remedy] Check the login name and password set to SMTP-AUTH.
027-796
O O O [Cause] The received e-mail was discarded because it had no
attached documents. (The machine is set to print attached
documents only.)
[Remedy] To also print the mail body or header information, change
settings in the Properties screen of CentreWare Internet
Services.
Refer to "E-mail Printing" (P.231).
027-797
O O [Cause] The output destination of the received e-mail is invalid.
[Remedy] Specify a correct output destination, and send the e-mail
again.
033-363
O [Cause] An error occurred during fax transmission.
[Remedy] Contact our Customer Support Center.
033-710
O [Cause] The document to be sent by polling was deleted.
[Remedy] Store the document again.
033-712
O [Cause] Unable to process due to insufficient memory.
[Remedy] Remove unnecessary data.
033-713
O [Cause] An error occurred during fax transmission.
[Remedy] Contact our Customer Support Center.
033-716
O [Cause] The mailbox specified from the sender's machine does not
exist.
[Remedy] Register the mailbox.
Refer to "Mailbox" (P.322).
033-717
O [Cause] The mailbox passcode specified from the sender's
machine is incorrect. Or, the machine password is
incorrect.
[Remedy] Notify the correct information to the sender's machine.
033-718
O [Cause] Fax or polling documents do not exist in the mailbox
specified from the sender's machine.
[Remedy] Store fax or polling documents into the mailbox as
necessary.
033-719
O [Cause] The document may be deleted by turning off and on the
machine.
[Remedy] Retry sending.
033-721
O [Cause] An error occurred during fax transmission.
[Remedy] Turn the machine off and on. If the machine conditions are
not improved by performing the relevant remedy, contact
our Customer Support Center.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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